My Reflection on an Encounter in the Grocery Store: Healthcare in America

Today, after church, I stopped by a grocery store on my way home. The cashier, a young man, greeted me with kindness and warmth. As we chatted, I discovered he was from Yemen. I mentioned that during college, I had a wonderful friend from the same country named Mohammed. Unfortunately, I haven’t heard from Mohammed since those days, but the memory brought a smile to my face.

Our conversation turned to work, and when he asked what I did, I shared that I’m in healthcare. His response was polite, but what he shared next was sobering. He told me he had been calling the facility I work at, seeking care, but when they found out he didn’t have insurance, he was turned away.

At that moment, I felt a pang of shame, even though it wasn’t my personal decision. I assured him that if he ever faced an emergency, the hospital would provide the care he needed. I explained that there’s a law requiring hospitals to treat patients in emergencies, regardless of their ability to pay. While this is true, it felt like cold comfort in a system where so many are denied preventative care due to cost barriers.

Healthcare in America operates much like a business, often requiring upfront payment for services. It’s an expensive industry, with costs driven by the need to pay staff, vendors, and suppliers. No one works for free, and the systems in place to deliver care are complex and costly to maintain. Yet, this reality doesn’t ease the burden for people like this young cashier, who are unable to access care when they need it most.

Our conversation reminded me of the tragic story from last December, when a health insurance CEO in Manhattan was murdered, reportedly due to frustrations with insurance companies. How many people are out there, just like this kind cashier, seeking preventative care but finding the doors closed because they can’t afford it?

It’s clear that something must change in America’s healthcare system. While the costs of care are almost justifiable given the resources and personnel involved, the system often leaves the most vulnerable without options. It’s a troubling paradox that demands attention.

As I left the store, I reassured the cashier once more about emergency care and walked away deep in thought. This encounter has stayed with me, prompting reflection on the many individuals who face similar struggles.

What are your experiences with healthcare in America? Whether it’s personal or something a family member has faced, I’d love to hear your stories.

God bless, and have a great day.

Pal Ronnie